Refund policy

SOPAGA Return & Refund Policy

Operated by: Borland Enterprises LLC d/b/a SOPAGA
Last Updated: July 23, 2026

1. Our Promise

SOPAGA is a faith-driven marketplace built on integrity, honesty, and care. We strive to provide excellent customer service and fair resolutions whenever issues arise. If something isn't right with your order, we'll work with you and the selling vendor to reach a fair and transparent resolution.

"So in everything, do to others what you would have them do to you." — Matthew 7:12

2. Marketplace Role

SOPAGA is an online marketplace that connects customers with independent Christian-owned businesses.

While SOPAGA facilitates transactions, customer service, and dispute resolution, each independent seller is responsible for manufacturing, fulfilling, shipping, and honoring the warranties and return policies applicable to their products.

To provide a consistent shopping experience, SOPAGA establishes minimum marketplace standards that all sellers agree to follow.

SOPAGA reserves the right, but not the obligation, to intervene and resolve disputes when necessary to ensure a fair outcome for both buyers and sellers.

3. Return Window

Customers may request a return within 14 calendar days of delivery.

The 14-day return window begins on the date the shipping carrier marks the order as delivered.

Returned items must be:

  • Unused
  • In their original packaging
  • In resellable condition

Some products may have unique return rules or exclusions as described below.

4. How to Start a Return

To begin a return, email info@sopaga.com and include:

  • Your order number
  • The reason for the return
  • Photos of the item if it arrived damaged, defective, or incorrect (when applicable)

We'll review your request and coordinate with the appropriate seller when necessary.

Once your return request is approved, we'll provide instructions for returning the item, including the appropriate return address and any applicable shipping instructions.

5. Refund Process

To provide buyers with confidence while shopping on SOPAGA, seller payouts are generally held for 14 days following confirmed delivery. This allows eligible returns and refunds to be processed efficiently while helping protect both buyers and sellers.

Because SOPAGA is a multi-vendor marketplace, refunds are generally funded by the selling vendor. SOPAGA may process or facilitate refunds on a seller's behalf and reserves the right to issue refunds when necessary to resolve customer disputes.

Returned items may be inspected before a refund is approved. If an item is returned in a condition that does not comply with this policy, the refund may be reduced or denied.

Approved refunds will be issued to the original payment method within 10 business days after the returned item has been received and inspected.

Please note that your bank or credit card company may require additional time to process and post the refund.

Original shipping charges (if any) are non-refundable unless the return is due to:

  • A damaged item
  • A defective product
  • An incorrect item being shipped
  • A seller error

6. Return Shipping Costs

Unless the return is due to damage, defects, an incorrect item, or seller error, customers are responsible for return shipping costs unless otherwise stated by the individual seller.

7. Lost, Damaged, or Incorrect Orders

If your order arrives:

  • Damaged
  • Defective
  • Incomplete
  • Incorrect

please notify SOPAGA within 7 calendar days of delivery and include photographs whenever possible.

We'll work with the seller to resolve the issue as quickly as possible through a replacement, exchange, refund, or other appropriate solution.

8. Non-Returnable Items

Unless they arrive damaged, defective, or incorrect, the following items cannot be returned:

  • Opened personal-care, beauty, or food products
  • Digital downloads
  • Gift cards
  • Print-on-demand, customized, personalized, made-to-order, or other products manufactured specifically after an order is placed, unless they arrive damaged, defective, misprinted, or incorrect.
  • Any item specifically identified on the product page as non-returnable

9. Seller Return Policies

Because SOPAGA is a marketplace, individual sellers may offer return policies that are more generous than SOPAGA's minimum standards.

All sellers agree to honor SOPAGA's minimum 14-day return window, except for products that qualify for one of the exclusions listed in this policy.

Seller-specific return policies that provide additional benefits will be displayed on the applicable product page and will apply to purchases from that seller.

SOPAGA reserves the right to mediate disputes between buyers and sellers and make final determinations when necessary to protect the integrity of the marketplace.

10. Exchanges

Exchanges are processed as a new order after the original item has been returned and approved.

11. Order Cancellations

Orders may be cancelled within 24 hours of purchase, provided they have not already shipped or entered production.

Print-on-demand, customized, personalized, or made-to-order products may not be cancelled once production has begun.

12. Return Denials

SOPAGA or the selling vendor reserves the right to deny returns that do not comply with this policy, including items that:

  • Have been used
  • Have been altered after delivery
  • Are damaged due to customer misuse
  • Are missing original packaging when required
  • Are returned outside the applicable return window
  • Do not otherwise qualify for return under this policy

13. Fraud Prevention

To protect our customers and sellers, SOPAGA reserves the right to refuse refunds or returns in cases involving suspected fraud, abuse of the return policy, excessive return activity, chargeback abuse, or other misuse of the marketplace.

Customers are encouraged to contact SOPAGA before initiating a payment dispute or chargeback so we have the opportunity to resolve the issue promptly.

14. European Union Customers

If merchandise is shipped into the European Union, customers have the right to cancel or return their order within 14 days, for any reason and without justification, as required by applicable law.

Returned merchandise must be:

  • Unused
  • In its original packaging
  • Include all tags (when applicable)
  • Be accompanied by proof of purchase

Applicable legal exceptions under EU law may still apply.

15. Questions or Concerns

If you have questions regarding a return, refund, or exchange, please contact us at:

Email: info@sopaga.com

or through our Contact page.

We typically respond within 1–2 business days.

"Let all things be done decently and in order." — 1 Corinthians 14:40

16. Governing Law

This Return & Refund Policy shall be governed by and interpreted in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles.

SOPAGA
Building Kingdom Commerce Together